Feedback and Surveys

Hospital Customer Feedback

Hospitals are asked to report all feedback, positive or negative, using our standardized national process. Such reporting will enable Canadian Blood Services to investigate, correct (if applicable), track and trend the issue at hand. It will also ensure you receive a written response.

Hospital Feedback is integral to our customer service improvement activities. Customer feedback regarding overall satisfaction, safety, product quality and availability, timeliness of deliveries, communication, as well as positive feedback and general suggestions for improvement, will help us improve our products and services.

For urgent matters related to products and services provided by the Canadian Blood Services, please contact your distribution site or your Canadian Blood Services contact, in addition to submitting feedback.

Please note this form is not to be used for donor feedback or reporting adverse reactions.

For donor feedback, please email feedback@blood.ca or call 1 888 2 DONATE (1-888-236-6283).

Caution: This form is not a replacement for any event that triggers adverse reaction reporting.

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Hospital Customer Survey

In addition to collecting hospital customer feedback on our performance of day to day transactions through our Hospital Customer Feedback process, Canadian Blood Services conducts regular Hospital Satisfaction Surveys. These surveys have been conducted since 2004, and the survey results are integral to our customer service improvement activities. The survey includes questions regarding overall satisfaction, safety, product availability, timeliness of deliveries, communication, and suggestions for improving our customer service. Key survey findings are shared with hospital customers through our Customer Letters and during hospital meetings with our Hospital Liaison Specialist team.